Building Your Brand By Driving Excellence
Unmissable opportunity to hear insights from Jim James Director Of Club & Hospitality Operations at Augusta National
Augusta National Golf Club, home to The Masters Tournament, is renown internationally for the standards that it sets in member experience, service and hospitality in a club environment.
As Senior Director of Club and Hospitality Operations at Augusta National, Jim James CCM – Club Executive of the year 2013 – plays a central role in achieving these high standards.
This evening event will see Mr James, who has worked at Augusta for 18-years, share his insights into what makes a great member experience.
His presentation Building Your Brand By Driving Excellence explores customer service, member services, and hospitality standards and how these are achieved by focus on three key things: people, place, and process.
This is an exceptional opportunity to learn from one of the finest service organisations in the world, and network with fellow club industry professionals from Scotland and further afield.
This event includes a seated dinner.
This event is FREE for full ordinary members of Scottish Golf and Club Managers Association to attend.
Additional attendees are welcome to join the event with tickets priced at £55
