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Muzzling Mad Dogs – Gregg Patterson

There are Mad Dogs in every clubhouse, members who run about, foaming at the mouth, yapping constantly, nipping at the heels of board members, committee members, management and staff. 

They can infect the body politic and trust – that most fragile of commodities and the very foundation of club governance – can be compromised or destroyed by The Rabid Ones.

Gregg Patterson gives his distinguished view on the ins and outs of dealing with those problem customers

Find this great article here.

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